Partner Success Manager - Fixed Term Contract
RemoteUnited Kingdom
United KingdomRemoteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Design and deliver the end-to-end onboarding and certification process for UK partners, acting as the primary point of contact to navigate technical and operational snags. Become the subject matter expert on HR, Payroll, and T&A workflows to ensure partners handle complex client onboarding at scale. Guide partners on bundling value-added services, lead the initial pilot of 5 key partners to achieve first end-client wins within three months, and track speed to first sale. Align with Sales, Marketing, Product, and RevOps to optimize pipeline, co-marketing, local requirements, and Salesforce/PRM efficiency.
Required Qualifications
- 3-5 years in Partnerships, Customer Success or SaaS Implementation & Training
- Proven track record of onboarding and training users on complex platforms
- Deep knowledge of UK payroll, compliance, and T&A workflows
- Understanding of the unit economics of a reseller model
- Ability to help a partner see the ROI of switching from a competitor
- Natural talent for training
- Ability to simplify complex software features into value-driven benefits
- Power user of Salesforce
- Experience in managing PRM (Partner Relationship Management) platforms
Desired Qualifications
- Strong interest in managing PRM (Partner Relationship Management) platforms
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