Partner Success Manager : CSP Control Center (C3)
RemoteUnited States
Job Summary
Lead onboarding for new CSP partners through platform configuration, enablement, and early adoption drives to defined success milestones. Act as the primary post-sales point of contact, conducting regular check-ins, business reviews, and adoption health assessments to identify risks and opportunities for retention. Support partners on Microsoft CSP workflows including provisioning, billing, renewals, and reporting while troubleshooting C3 integrations and data synchronization issues. Utilize SQL to analyze partner data, usage trends, and adoption metrics to provide actionable insights. Collaborate with Sales, Product, and Engineering teams to escalate issues, track resolutions, and refine success playbooks. Drive partner renewals and expansion opportunities through increased adoption and FinOps optimization.
Required Qualifications
- 2–6 years of experience in Partner Success, Customer Success, Account Management, or similar roles
- Prior experience with Microsoft technologies (Azure, Microsoft 365, Partner Center)
- Strong understanding of the Microsoft CSP ecosystem (Direct & Indirect models)
- SQL proficiency for data analysis and reporting
- Experience working in a SaaS-based product environment
- Strong communication, problem-solving, and stakeholder management skills
Desired Qualifications
- Experience supporting CSPs, MSPs, ISVs, or cloud resellers
- Familiarity with billing, licensing, renewals, or FinOps concepts
- Experience working with global partners and cross-functional teams
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