Partner Success Manager
$100,000–$130,000 year
Hybrid · Chicago, Illinois, United States
Job Summary
Partner Success Manager responsible for partnering with partner account managers as the technical lead throughout the post-sales lifecycle of AvePoint's Elements/Channel business; drive product adoption, retention, and growth by leading onboarding, enablement, and expansion efforts. Develop success plans for strategic partner accounts, build long-term relationships with channel partners, manage a portfolio of partner accounts with ongoing technical guidance, align AvePoint’s product suite to deliver solutions meeting partner objectives, create individualized success plans using performance metrics, collaborate with channel sales to identify growth opportunities, guide renewals with sales for timely contracts, monitor adoption and support history to mitigate churn, address challenges to steer partners toward successful outcomes, become a subject matter expert in AvePoint’s platform, plan onsite or virtual partner visits for business reviews, lead Quarterly Business Reviews, coordinate onboarding for partner deployments, deliver pre-sales training and certification, support joint marketing and lead generation, identify upsell/cross-sell opportunities, collect partner feedback to inform product development, ensure program compliance and incentive utilization, advocate for case studies and references, participate in internal performance reviews to assess partner maturity and actions, and bring a mix of technical and business skills to educate partners and enable success. The role requires a Bachelor’s degree, 3+ years in a technical consulting or related role, proficiency in IT stakeholder conversations, a track record in customer-facing software solutions, strong customer satisfaction and retention focus, and experience with Microsoft/enterprise tech stacks including SharePoint, Dynamics CRM, and cloud ecosystems; the position offers hybrid work (3 days in office), a salary range of $100,000-$130,000, unlimited PTO, equity/bonus opportunities, and tuition-reimbursement support for certifications.
Required Qualifications
- Bachelor’s degree in a relevant field
- 3+ years of experience in a technical consulting role such as technical account management or technical business analysis
- Proven success in a customer facing, pre-sales role proposing software solutions at all levels of a customer organization
- Strong customer satisfaction, customer service, adoption, and retention experience
- Excellent written/verbal communication, organization, presentation, and project management skills
- Strong experience in communicating with different stakeholders and decision makers, both internally and externally
- Expert at customer relationship management
- Advanced ability to understand business objectives through requirements gathering and analysis
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