Partner Success Lead
On-site · Austin, Texas, United States
Job Summary
Partner Success Lead needed to own end-to-end onboarding and launch for a small portfolio of strategic partners, including large insurance carriers, government entities, and employers. Shape how Bright Harbor onboards, operates, and deepens partnerships, design partnership models, and guide pilots from concept through real-world execution. Define success criteria, timelines, and operating assumptions; manage executive-level relationships and navigate complex stakeholder environments; expand partnerships with a focus on quality, sustainability, and strategic fit. Collaborate with Product, Operations, Marketing, and Leadership to translate partner needs into roadmap inputs and repeatable frameworks. Track impact and share insights to inform product strategy and category expansion. Desired background includes experience piloting or evolving pilots into long-term partnerships, strong leadership and communication skills, and the ability to operate in ambiguity. Based in Austin, TX, with in-office expectations.
Required Qualifications
- 3-5 years of experience in strategic partnerships, enterprise account management, client success, or similar roles involving large, complex partners
- Demonstrated experience working with senior stakeholders and navigating ambiguity, evolving requirements, and multi-party decision making
- Comfort contributing to business model design, pricing conversations, or partnership strategy, not just execution
- Experience supporting pilots, proofs of concept, or early-stage partnerships that evolve over time
- Strong project leadership skills, with the ability to coordinate cross-functional teams without direct authority
- Excellent communication skills, especially the ability to synthesize complexity and align diverse stakeholders around shared goals
- An analytical mindset: you look for patterns, can analyze data, and leverage AI to move faster
- Based in (or willing to relocate to) Austin, TX. In-office work environment
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