Partner Service - Associate
On-site · Kochi, Kerala, India
Job Summary
Liaise with Payroll Partners to ensure efficient and effective payroll service delivery in line with SOS requirements and client contracts. Manage day-to-day payroll partner performance, ensure SLA adherence, monitor interfaces between Strada and payroll suppliers, lead meetings with Payroll Partners, provide escalation support, conduct root cause analyses, oversee incident resolution, support year-end activities and statutory reporting, and proactively identify upsell opportunities. Maintain knowledge transfer with clients/partners, ensure data integrity and security per Strada standards, and guide cross-functional teams to align solutions with client needs. Strong emphasis on coordinating with vendors/partners, governance of contracts (MSA/SOW/SLA), and ensuring timely SLA data and KPI validation. Benefits and compliance information are provided as part of the role, with emphasis on global operations and a growth-oriented, diverse workplace.
Required Qualifications
- Academic degree or 3 year diploma in any stream
- 1–2 years’ experience in Payroll, HR operations, or CLIENT service in CLIENT-facing roles
- Experience working in a complex matrix structure
- Understanding of delivery models from a global delivery centre perspective
- Experience with multiple payrolls and HRIS systems
- Outsourced payroll or CLIENT service experience
- Good technical knowledge of payroll and payroll systems
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- PC literacy – Word and Excel (basic level)
- Good written and verbal communication skills
- Track record of face-to-face, telephone, and written contact with customers
- Ability to identify and mitigate risks
- Academic degree or 3 year diploma in any stream
- Education and training essential
- DESIRABLE: HRIS knowledge: Workday, SAP, or PeopleSoft knowledge
- University degree in Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
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