Partner Operations Representative
Remote
Job Summary
Manage operationally escalated cases by Support Teams, interpret user information to inform partners, and communicate precise requirements to the engineering team without intervention. Interpret Sigma Charts, make collections, forecasts, and reconciliations, then follow up on their effectiveness. Escalate cases, claims, and outages to partners while maintaining clear verbal and written communication with support and product teams. Ship announcements with simple subject matter for public consumption under strict supervision, ensuring business accounts remain funded and payment reliability is maintained. Work from the Ouagadougou office as a permanent role requiring work authorization in Burkina Faso, fluency in English and a local language, and a Bachelor's degree in IT or a related discipline.
Required Qualifications
- Fluency in English and a local language
- At least a Bachelor's degree in IT or a related discipline
- 2 - 3 years of experience in a comparable position
- Work authorization in Burkina Faso
- This is a permanent position
- You'll work from our office in Ouagadougou
Desired Qualifications
- Have competence in SQL
- Love solving problems for our awesome customers
- Worked in a Bank / Financial Institute / Telcos
- Have relationships and an established network of contacts to help achieve business goals
- Are seeking to achieve excellence in everything you do
- Have a background in mobile wallets or money transfers
- Are an excellent listener who makes other people feel heard
- Can also teach others to communicate effectively
- Have a sense of responsibility and can take the initiative
- Have Team spirit and good work organisation
- Have the Ability to deeply understand and succinctly communicate users' needs to lead and the rest of the product team
- Are autonomous (people who can work under pressure and can own a part of the processes of the tasks)
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