Partner Operations Manager
$110,000–$140,000 year
On-siteNew York, United States
Job Summary
Own and maintain critical operational trackers for partner initiatives, including marketing event planning and product build milestones. Coordinate updates across multiple stakeholders, identify risks and dependencies, and ensure teams remain aligned on priorities. Serve as the operational connective tissue between Partnerships, Product, Engineering, Customer Success, Marketing, and other internal teams to drive accountability. Manage the intake, prioritization, and coordination of partner-related bugs and technical escalations involving product integrations and platform partners. Perform operational analysis using Excel or Google Sheets to identify trends, monitor key initiatives, and support business decisions. Build and maintain dashboards in Looker that provide visibility into operational health, project progress, partner issues, and team performance. Continuously identify opportunities to improve workflows, documentation, reporting, and cross-functional collaboration to develop scalable operational processes.
Required Qualifications
- 3–5+ years of experience in Partner Operations, Business Operations, Program Management, Customer Success Operations, or a similar operational role within a SaaS or technology company
- Exceptional organizational and project management skills with the ability to manage multiple initiatives simultaneously
- Strong Excel or Google Sheets skills, including pivot tables, formulas, reporting, and data analysis
- Experience building and maintaining dashboards in Looker or similar business intelligence tools
- Experience coordinating cross-functional teams and driving accountability across multiple stakeholders
- Strong communication skills with the ability to simplify complex operational information for technical and non-technical audiences
- A proactive, detail-oriented mindset with a passion for building scalable processes and improving operational efficiency
Desired Qualifications
- Experience managing technical bugs, customer escalations, or operational support processes is highly preferred
- Experience working with advertising technology, marketing technology, APIs, or platform partnerships is a plus
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