Partner Operations Associate
HybridSydney, New South Wales, Australia
Job Summary
Support day-to-day operational activities across partner accounts by investigating issues, pulling data, and coordinating with internal teams to resolve operational problems. Maintain documentation, partner requirements, and operational playbooks while managing workflow activities in a management tool to align stakeholders and track progress. Prepare materials for partner meetings, including data reviews and experience audits, and translate partner feedback into clear internal tasks. Collaborate with Product, Engineering, Insurance Ops, and Compliance to support delivery of partner changes, ensuring dependencies and blockers are clearly documented. Pull and analyse data to support reporting on conversion trends, customer experience signals, and operational SLAs, preparing insights for senior team members and partner conversations. Document operational processes, identify gaps, and contribute to internal reviews to drive continuous improvement.
Required Qualifications
- Strong analytical skills
- Comfortable with data
- Comfortable with spreadsheets
- Problem-solving
- Clear communicator
- Strong attention to detail
- Highly organised
- Able to manage multiple tasks in a fast-moving environment
- Curious
- Proactive
- Eager to learn
- Comfortable asking questions
- Minimum 3 days in office
- Sydney location
Desired Qualifications
- Some exposure to digital products
- Some exposure to technology
- Some exposure to customer operations
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