Partner & Implementations Operations Lead
RemoteUnited States or Spain
Job Summary
Own the delivery playbook, quality benchmarks, and tooling across in-house and SI implementation channels. Define milestones, escalation protocols, and handoff standards between sales, implementation, and customer success. Build the decision framework for routing implementations and manage partner onboarding, enablement, certification, and attribution tracking in SFDC. Establish time-to-value benchmarks and reporting infrastructure to surface delivery bottlenecks. Work closely with RevOps and Customer Operations to refine pre-sale seams and post-sale transitions. This role sits within Strategy & Operations, influencing delivery consistency without formal authority. You'll leverage AI to automate workflows and accelerate analysis.
Required Qualifications
- 5+ years of professional experience with genuine proximity to how implementation or partner programs run
- Systems-minded and process-oriented
- Comfortable using AI tools in day-to-day ops work
- A track record of building process and structure where it didn't fully exist
- Comfortable working across functions without formal authority and knowing how to influence without overstepping
Desired Qualifications
- Fintech, FP&A, or finance-adjacent SaaS experience
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