Partner Growth & Agility, Account Manager , Mandarin or Indonesian Language
On-sitePetaling Jaya, Selangor, Malaysia
Job Summary
Reach out daily to a portfolio of existing accommodation partners via phone to optimize rate and availability competitiveness on the Expedia platform. Secure additional lodging rates and availability information during high-demand compression periods while coordinating with in-market teams to ensure aligned conditions across Asia Pacific markets. Educate hotel partners on self-service features in Expedia Partner Central, re-engage dormant partners, and shop sites manually to identify root causes of uncompetitiveness. Collaborate on region-level initiatives, provide coaching to peers on best practices, and bridge leadership directives with team execution to drive conversion rates.
Required Qualifications
- Bachelor's Degree in a related field
- Strong proficiency in English
- Indonesian or Mandarin Chinese
Desired Qualifications
- 4+ years of experience in hotel sales/revenue management, account management, inside sales or business development
- Additional language proficiency
- Able to work independently as well as be a strong team player
- Demonstrated ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team
- Appetite for innovative technology, fast-changing business environment, robust data driven analysis
- Ability to present ideas and directives clearly and persuactively; actively listen when spoken/presented to
- Ability to effectively communicate to various levels and through a variety of communication channels
- Ability to handle objection, secure commitments and be resilient
- Outstanding listening, investigating and influencing skills
- Hungry, determined, motivated, willing to take action and results-focused
- Organization and time management skills, rigor, attention to details
- Proven follow-up/persistence when facing challenging situations
- Ability to multi-task effectively and be able to change gears quickly without skipping a beat
- Ability to perform under pressure and think on your feet in a fast-paced environment
- Open to feedback for continuous improvement
- Relationship builder; earns the confidence of others
- Bridges and sustains solid partnerships based on mutual support through a collaborative style
- Work autonomously and collaboratively with a diverse team
- Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
- Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by leadership team
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