Partner Engagement Operations Associate
On-siteNew York City, New York, United States
Job Summary
Own reporting by building and maintaining Omni dashboards, pulling and cleaning data from multiple sources, and running recurring weekly, monthly, and quarterly reporting cadences. Keep systems of record current in Airtable and Jira, including all Fam & Retreat programming and advisor tracking, while partnering with cross-functional teams to identify trends, flag risks, and improve existing programs. Document processes and workflows to ensure institutional knowledge is preserved and take on ad hoc projects as company needs evolve. This role supports the management of 60+ annual Fam & Retreat programs, ranging from destination-specific trips to property showcases, within Fora's mission to empower travel entrepreneurs.
Required Qualifications
- 1–2 years of work experience preferably in operations, business analytics, program coordination, or a related role
- Strong Excel/Google Sheets skills; comfortable manipulating and cleaning datasets
- Excellent attention to detail — you catch the errors others miss
- Self-directed: you figure out what matters, prioritize it, and run with it
- Strong 'manage up' instincts — you keep your manager informed, flag blockers early, and don't wait to be asked
- A problem-solver who enjoys figuring out the 'why' behind the numbers, not just reporting them
- Comfortable with ambiguity and shifting priorities in a fast-paced startup environment
- Excellent written and verbal communication skills
- Authorization to work in the United States
Desired Qualifications
- Experience with SQL or other data query languages
- Exposure to process improvement or operations frameworks
- Experience with automation tools (Zapier, Airtable, or similar platforms)
- Understanding of travel advisor business models
- Hands-on experience with Omni (or a similar BI/dashboarding tool such as Looker, Tableau, or Mode)
- Working knowledge of Airtable for database/workflow management
- Familiarity with Jira for task and project tracking
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