Partner Delivery Advisor Director
$164,000–$261,500 year
Remote · Chicago, Illinois, United States or New York City, New York, United States
Job Summary
Partner Delivery Advisor Director role within Salesforce's Global Consulting Partner organization focusing on delivery advisory, risk mitigation, and strategic guidance for Agentforce and AI deployments in partner-led implementations. Responsibilities include conducting reviews of deliverables, identifying and mitigating delivery risks, leading account recovery efforts, guiding AI strategy and governance, championing Responsible AI principles, enabling partner ecosystem advocacy, and providing input to product and program improvements. Requires extensive experience in enterprise SaaS delivery, strong executive communication, and the ability to manage multiple high-velocity engagements with a focus on measurable outcomes and customer value.
Required Qualifications
- 5+ years of experience in consulting, technical advisory, program management, or account management — ideally with Salesforce or related enterprise SaaS applications
- Demonstrated experience advising on or overseeing the delivery of AI or LLM-based technologies, including Agentforce or equivalent agentic AI platforms
- Working technical knowledge of the Salesforce platform — including Core CRM, Data Cloud, Flow, and Salesforce APIs — with the ability to assess architectural approaches and identify implementation risk
- Proven ability to identify and mitigate delivery risk across complex, multi-stakeholder enterprise implementations
- Exceptional communication, presentation, and influencing skills — including the ability to translate complex technical concepts into clear business terms for executive and C-suite audiences
- Proven experience managing executive-level relationships in a strategic advisory or consulting capacity
- Strong analytical and problem-solving capabilities; ability to navigate ambiguous, unstructured situations with a solutions-oriented mindset
- Experience working within or alongside a Professional Services or managed services environment, ideally within the Salesforce ecosystem
- Ability to manage multiple concurrent partner engagements in a high-velocity environment with a high degree of personal accountability
- Hands-on experience with one or more Salesforce products including Agentforce, Data Cloud, Sales Cloud, Service Cloud, Field Service, Marketing Cloud, Revenue Cloud, or Commerce Cloud
- Salesforce certifications including: Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, AI Associate, Data Cloud Consultant, and/or Agentforce Specialist
- Product-specific certification recommended for your aligned product area
- Experience with multiple delivery methodologies; related certifications (e.g., Scrum, PMP) a plus
- Demonstrated AI consulting experience including conversation design, responsible AI practices, and prompt engineering
- Experience with AI/ML concepts beyond LLMs, such as natural language processing
- Experience developing or overseeing AI and conversational solutions in regulated industries (e.g., healthcare, financial services)
- Baseline knowledge of platform elements such as MuleSoft and Tableau
- Competence in both analyzing technical concepts and translating them to business terms, and mapping business requirements to technical features
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