Partner Associate
Remote
Job Summary
Manage a 200+ account portfolio of unowned agency partners through a fully digital-first, written motion. Serve as the primary point of contact for inbound questions, run signal-based outreach to flag referral eligibility and product updates, and maintain lightweight enablement assets for self-service. Own HubSpot hygiene for the partnerships org, manage onboarding logistics for new partners, and review applications for program fit. Surface high-potential partners to dedicated managers and aggregate insights from digital interactions to influence roadmap and process. Measure success on referral activity, partner activation rates, inbound response times, and data quality. Collaborate with Sales and CS to ensure smooth handoffs when long-tail partners refer active prospects.
Required Qualifications
- Strong written communicator: clear, direct, and personable; able to manage a relationship entirely over email and Slack without it feeling transactional
- Organized and detail-oriented, especially with CRM data
- Proactive, noticing when something needs attention and handling it without being asked
- Process-oriented — naturally looks for ways to templatize, automate, or scale repetitive work rather than handling each partner one-off
- Comfortable working across tools like HubSpot, Slack, Pylon, and Euler
Desired Qualifications
- Interest in SaaS, or the Shopify/ecommerce ecosystem a plus
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