Partner Account Manager
RemoteUnited States or Seattle, Washington, United States
Job Summary
Manage and grow strategic relationships with Field Service Partners, serving as the primary contact for high-level communications, escalations, and operational alignment. Model camera-on-camera presence for virtual Monthly and Quarterly Business Reviews, while executing up to 20% monthly travel for face-to-face reviews and on-site escalations. Own partner KPIs and SLAs, including volume capacity and turnaround time, by producing performance reports in Salesforce and Sigma to identify gaps and drive corrective action plans. Collaborate cross-functionally with Operations, Finance, and Compliance teams to optimize workflows, reduce reactive escalations, and ensure adherence to contract terms and operational excellence standards.
Required Qualifications
- 2+ years of Solar Operations experience
- 3+ years of experience in Partner Account Management, Vendor Relations, or Field Operations
- Demonstrated experience managing external partner or vendor relationships at scale
- Strong analytical skills with the ability to interpret performance metrics and KPIs
- Excellent communication, stakeholder management, and conflict resolution skills
- Intermediate Salesforce skills (reports, dashboards, workflows)
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Valid driver's license
Desired Qualifications
- Previous experience in field service operations environments
- Exposure to partner network scaling or account segmentation strategies
- Familiarity with contract terms and operational SLAs
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