Participant Support Specialist
$43,680,000–$47,840,000 year
On-siteBuffalo, New York, United States
Job Summary
Manage participant records, process carrier applications, and ensure data accuracy across internal systems. Support front-line teams with timely data entry, research, and outreach lists to enable proactive engagement. Conduct carrier outreach to gather enrollment information, verify participant data, and resolve discrepancies efficiently. Solve data puzzles by investigating missing information and collaborating across departments to fix issues. Drive improvement by identifying workflow efficiencies and recommending process enhancements. Ensure compliance with data privacy standards, plan rules, and regulatory requirements. This role is based in-office in downtown Buffalo, NY, requiring regular in-person presence.
Required Qualifications
- 1-3 years of experience in data entry, administrative support, or similar back-end operations
- Proven track record of handling large data sets with precision and speed
- Strong analytical and research skills with a proactive, solution-focused mindset
- Quick to learn new systems, tools, and processes
- Exceptionally organized with sharp attention to detail
- Comfortable working independently and collaborating across teams
- Clear and professional written and verbal communication skills
- Proficient in Microsoft Excel, Outlook, and common workplace platforms
- This role is based in-office and requires regular in-person presence to support cross-functional collaboration and engagement
- Candidates should be comfortable commuting to downtown, Buffalo, NY
Desired Qualifications
- Familiarity with account-based health plans is a plus! (HRA, FSA, HSA, ICHRA)
- experience in benefits or healthcare
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