Part Time Universal Banker I
On-site · Dubuque, Iowa, United States
Job Summary
Part-time Universal Banker I role at Nicolet National Bank focused on delivering excellent customer experiences while driving new and existing relationships. Responsibilities include providing efficient teller services across in-person, phone, and digital channels; engaging customers in needs-based conversations to identify solutions; referring opportunities to Personal Bankers and lending specialists for deposit products, consumer loans, home equity loans/lines, and credit cards; educating customers on digital tools (mobile/online banking and e-statements); contributing to branch sales and referral goals; handling routine servicing inquiries, fraud-prevention steps, and ensuring regulatory compliance (BSA/AML, KYC, OFAC, Reg CC, Reg E); and supporting community outreach and team collaboration. The role emphasizes relationship-building, accuracy in teller work, and adherence to operational standards in a fast-paced environment. The posting notes a part-time schedule (approximately 25–30 hours per week) and requires availability during all open hours.
Required Qualifications
- High school diploma or equivalent required
- 1+ years of cash-handling and customer-service experience required
- Prior banking or retail financial-services experience preferred
- Strong customer-service, communication, and interpersonal skills
- Ability to identify customer needs and confidently make referrals
- Working knowledge of deposit products, digital tools, and basic banking services
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency with banking systems, digital platforms, and Microsoft Office
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