Part-Time Teller- ITM

Job Summary

Required Qualifications

• •outgoing
• •patient
• •hard-working
• •comfortable on camera at all times
• •make personal connections with each member in a welcoming and sincere manner
• •expertise in all GCEFCU products and services
• •stay up to date and educated on products, services, marketing promotions, policies and procedures
• •achieve or exceed the established sales and service goals
• •conduct video banking transactions in a knowledgeable, friendly, and highly professional manner
• •Provides exceptional member service
• •connects quickly with members in order to identify and understand their financial service needs
• •Receives and processes member financial transactions, including deposits, withdrawals, loan payments, member transfers, Remote Deposit Capture (RDC), and cashier's checks
• •handle all teller functions
• •Answers member questions pertaining to their account
• •maintain member records
• •Communicates member comments, issues and requests to the appropriate branch/department
• •Multitasks by working with multiple software programs concurrently
• •complete a transaction
• •communicate with more than one member simultaneously
• •Assists the Accounting Department with processing of Skip-a-Pay promotions
• •Clearly communicates and educates members on the proper use of GCEFCU ITMs
• •handling member objections and anxiety to new technology
• •Promotes benefits of the technology
• •provides technical support while utilizing the video banking technology
• •ensures a positive experience
• •Promptly reports malfunctions of interactive banking equipment to manager
• •Researches and resolves complex customer service issues with limited supervision
• •Works independently
• •utilizes effective problem solving skills
• •resolve issues
• •effectively uses position authority
• •knowledge of operating and security procedures
• •make on-the-spot decisions including exceptions, adjustments, and overrides
• •Strictly adheres to all regulatory and company-established policies and procedures
• •Responsible for identifying reportable transactions under the Bank Secrecy Act
• •obtaining required information
• •reporting transactions
• •Alerts supervisory personnel to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, customers that appear to be avoiding CTR's
• •Responsible for reviewing deposits to determine whether holding funds to delay availability under Regulation CC is appropriate
• •complying with Federal Rules and Regulations as required by NCUA
• •Balances daily transactions
• •maintains privacy of member information
• •Adheres to security, audit, and compliance requirements
• •Must be comfortable being on camera at all times
• •Personal appearance must be professional
• •Position requires the ability to sit for long periods of time
• •Ability to utilize multiple monitor screens simultaneously in the course of a transaction
• •Must be able to communicate (speak clearly, hear, listen) to members in order to efficiently process transactions
• •Must be able to handle stressful situations such as disgruntled members, multiple members at one time
• •EOE Disabled/Veteran