Part Time Teller (29/hrs/week - Vestal Four branch)
$37,440–$54,517 year
On-siteVestal, New York, United States
Job Summary
Process a variety of financial transactions accurately and efficiently while adhering to established customer service standards. Educate customers through shoulder-to-shoulder digital demonstrations and actively manage the lobby by greeting and addressing immediate needs. Balance and process transactions, complete consumer AML/KYC activities, and take ownership of escalated account services issues until resolution. Transition identified sales opportunities to appropriate banking partners and complete branch-related operational activities such as cash ordering, vault, and wire transfers. Maintain internal control standards and resolve operational issues by interacting with appropriate areas within the Bank.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience
- Experience with data entry
- Experience with cash handling
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrated exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
- Ability to stand for long periods of time
- Prolonged use of hands and fingers
- Ability to lift light to heavy objects weighing 5lbs – 30 lbs
- Ability to read fine print
- Ability to interact with customers in an open face to face work environment
- Digital fluency
- Critical thinking
- Good risk management decisions
- Ability to stay current on operational changes
- Knowledge of Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities)
- Adherence to applicable compliance/operational risk controls
- Ability to complete and accurately log all customer complaints in the appropriate system
- Ability to take ownership of escalated account services issues until resolution
- Ability to transition identified sales opportunity and provide introduction to appropriate banking partner
- Ability to complete branch-related operational activities (e.g cash ordering, vault, ATM, and wire transfer activities)
- Ability to process customer/account maintenance accurately
- Ability to adhere to established customer service standards
- Ability to educate customers through shoulder-to-shoulder digital demonstrations
- Ability to identify self-service opportunities that meet the customer's identified needs
- Ability to actively engage in lobby management, meeting and greeting customers
- Ability to proactively inquire and take ownership to address the customer's immediate need
- Ability to accurately balance and process customer transactions efficiently following Bank Policy
- Ability to promote an environment that supports belonging and reflects the M&T Bank brand
- Ability to maintain M&T internal control standards
- Ability to implement timely internal and external audit points
- Ability to address issues raised by external regulators
- Ability to resolve branch-related operational issues efficiently and accurately
- Ability to exemplify empathy, customer centricity, flexibility and adaptability
- Ability to demonstrate entrepreneurial spirit
- Ability to assist the branch in managing preventable losses and reducing fraudulent activity
Desired Qualifications
- Bilingual based on branch needs
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