Part Time Sales Team Leader - Memorial City Mall, Houston, TX
On-siteHouston, Texas, United States
Job Summary
Direct in-store supervision and leadership for the Sales Team at Memorial City Mall, resolving guest issues and monitoring service levels. Approve returns, manage supply orders from the JAC warehouse, and lead opening/closing duties while training associates on sales, guest service, and product care equipment. Execute visual merchandising, maintain inventory through cycle counts, and conduct team-building activities. Review employee schedules, ensure safety compliance, and implement special event plans. Assume lead responsibilities during manager absences and collaborate with cross-functional teams. Participate in regularly scheduled store meetings and communicate product trends to the District Manager.
Required Qualifications
- High school degree or equivalent
- Minimum 1-year retail or customer service experience
- Previous supervisory experience
- Ability to competently perform all the essential duties of the position
- Demonstrated commitment to effective customer service delivery
- Integrity
- Ability to work productively as a member of a team or work group
- Must be able to multitask in a fast-paced environment
- Consistently demonstrates strong written and verbal communication skills
- Strong attention to detail
- High degree of organizational skills
- Must be able to operate all service equipment including polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals
- Must be able to train staff to operate all service area equipment and small tools
- Must ensure product care services meet/exceed operational standards
- Must perform staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters
- Must assist store management in maintaining company standards for overall store presentation
- Must process employee purchases in the absence of Store Manager or Assistant Manager or Co-Manager
- Must ensure company security procedures are used to protect assets
- Must review/create employee schedules in the absence of Store Manager or Assistant Manager or Co-Manager
- Must approve store schedules ensuring schedule follows operational, and budgetary guidelines, and ensures customer service levels are met
- Must observe all safety regulations
- Must participate in all safety training
- Must report all unsafe conditions to the appropriate company personnel
- Must adhere to all company policies including attendance guidelines
- Must adhere to Freedom from harassment policies
- Must adhere to all electronic communication guidelines
- Must pass a background check
- Must pass an alcohol, controlled substance, and illegal drug screen that meets Company standards
Desired Qualifications
- High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred
- Previous supervisory experience is preferred
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