Part Time Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify availability and rates, and explain guarantee and cancellation policies. Input data into the reservation system, applying correct codes for special room types and rates. Answer questions about property facilities and services, while following sales techniques to maximize revenue. Follow proper escalation procedures for guest concerns and comply with all company policies regarding confidentiality and asset protection. Welcome guests, assist individuals with disabilities, and maintain professional appearance and etiquette. Move objects weighing less than or equal to 10 pounds.