Part-Time Receptionist / Concierge
On-siteIrving, Texas, United States
Job Summary
Greet members and guests with personalized warm welcomes and fond farewells while managing phone calls, reservations, and general inquiries. Deliver exceptional concierge services by guiding members to destinations, providing facility information, and confirming dining and event bookings. Support member engagement through outbound calls to new and at-risk members, social media efforts, and personalized communications. Maintain accurate member profiles, document all interactions in the M360 system, and prepare recognition materials like birthday cards and welcome tents. Keep the lobby, workstation, and restrooms clean and stocked with supplies. Work weekends and holidays as needed to meet club operations deadlines.
Required Qualifications
- High school diploma or equivalent
- A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Possess a service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Must be able to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required
- Effective communication skills with sufficient visual acuity, including talking and hearing
- Attendance requirements for this position as outlined on the weekly schedule which includes weekends and/or holidays
- Additional hours are required to meet deadlines of the position
Desired Qualifications
- Strong communication skills across various channels, including verbal, written, phone, text, and social media
- Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Exceptional listing skills, with the ability to understand and respond to member and guest needs
- Proficient in Microsoft Office applications, including Word, Outlook, and Excel
- Effective multitasker with strong time management and prioritization skills
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