Part-Time Patient Care Coordinator Call Center
$37,440–$45,760 year
On-siteChicago, Illinois, United States
Job Summary
Manage inbound scheduling and patient communication across ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative departments. Serve as the primary contact for appointments, follow-up care, and general inquiries via telephone, voicemail, web, SMS, and EHR messaging. Schedule and register patients, ensure accurate EMR entry, and review automated bookings from Healow, Zocdoc, and NotifyMD. Monitor performance metrics including hold time, call handling efficiency, and first-contact resolution while responding to provider and staff tasks. Contact patients to coordinate new appointments, referrals, and rescheduling. Travel may be required to Chicago ENT or Sleep Center locations.
Required Qualifications
- High school diploma or equivalent
- Ability to work within an EMR database and navigate through a Windows environment
- Must be able to type a minimum of 30 words per minute with 90% or greater accuracy
- Must be available for Mondays, Tuesdays, and Wednesdays 8:30AM-5PM
- Must be available for travel to any Chicago ENT/Chicago Sleep Center or affiliated location
Desired Qualifications
- 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
- Bilingual in English and Spanish (speaking, writing, and comprehension)
- Experience working in a Sleep or ENT Specialist Office
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