Part-Time Lead Customer Service Agent
$37,606–$37,606 year
On-siteBuffalo, New York, United States
Job Summary
Provide efficient, friendly service to all customers while promoting air travel for American Eagle and American Airlines. Complete passenger accommodations by preparing itineraries, computing fares, issuing refunds and tickets, and managing baggage and cabin availability. Escort passengers safely to and from aircraft, operate mobile mechanical jet-bridges, and open/close cabin doors. Administer local training programs, schedule manpower, maintain inventory logs, and prepare statistical reports. Conduct agent observations and assist management with administrative duties. Work rotating shifts including days, nights, and weekends, with flexibility for additional hours. Carry and lift items up to 75 lbs. and perform physical tasks involving climbing, bending, and typing.
Required Qualifications
- Minimum age: 18
- High school diploma, GED, or international equivalent
- Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
- Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
- Flexible to work additional hours with short notice when operationally necessary
- Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
- Must be customer focused, detail oriented, and interested in the airline industry
- Must be comfortable working with computers and ability to learn new computer programs
- Must be able to read, write, fluently speak, and understand the English language
- Possess the legal right to work in the United States
- Demonstrated ability to communicate verbally and in writing
Desired Qualifications
- Strong organizational, interpersonal, negotiation, and leadership skills preferred
- Above average attendance preferred
- Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
- One year of customer service experience preferred
- Prior training and/or curriculum development experience preferred
- Experience using Word and Excel preferred
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