Part-Time KeyHolder, Robert Graham - Columbus Circle, NYC
$35,360–$41,600 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Drive store sales by motivating staff to meet productivity goals, demonstrating deep product knowledge, and collaborating on marketing opportunities to expand the local customer base. Manage customer service excellence by resolving complaints quickly, empowering associates to make decisions in the client's best interest, and maintaining constant communication through client databases. Support the Store Manager in developing incentives to grow the customer base and oversee scheduled staff while holding the store keys. This commission-eligible role offers a base salary of $17.00-$20.00 and includes a generous employee discount.
Required Qualifications
- Availability to work weekends and Holidays and report to work on a timely fashion
- Hold Store Key
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Ability to support management with supervision of scheduled staff in the store
Desired Qualifications
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
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