Part-time Helpline Call Advocate (AM Start)
On-siteGreenville, South Carolina, United States
Job Summary
Conduct trauma-informed helpline calls and intakes in alignment with Safe Harbor's empowerment-based, survivor-centered care model. Document calls per established policies and identify barriers to client service connection to offer improvement insights. Support survivors with referrals and safety planning, complete assigned follow-up calls, and provide caller-specific resources. Contribute to helpline operations development, training facilitation, and staff meetings while maintaining confidentiality and high ethical standards. Work 25 hours weekly (minimum 5 hours per shift) Monday through Friday, 8:30am-4:30pm, with preference for Mon, Tue, and Fri availability.
Required Qualifications
- Associate's degree in human services or a related field preferred
- Ability to work with diverse individuals in an empathetic and nonjudgmental manner
- Demonstrates respect for others' experiences, language, culture, and/or personal backgrounds
- Encompasses level headedness, strong problem-solving skills, and self-awareness
- Ability to maintain confidential and sensitive information in accordance with agency policies, ethical standards, victim service best practices, and state and federal laws whether working in person or via possible telework opportunities
- Ability to work well in a team setting and utilize other direct service staff to gain perspective and assistance with duties of helpline and agency operations
- Ability to organize and manage multiple priorities in a crisis-oriented environment
- Strong verbal and written communication skills with attention to detail
- Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and Google Workspace applications
Desired Qualifications
- Bi-lingual skills preferred
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