Part-Time - Guest Services Team Member
On-siteNashville, Tennessee, United States
Job Summary
Provide quality guest service and assistance to clients, guests, and other Team Members while inspecting assigned work areas for safety hazards, facility issues, and housekeeping needs. Welcome guests with a smile as they enter the building or assigned areas, work ID checkpoints and access-only zones, and monitor the environment for unauthorized persons or policy violators. Identify and act upon guest requests or complaints, reporting serious issues to supervisors or Public Safety as appropriate. Maintain extensive knowledge of venue policies, seating sections, and emergency procedures while attending Gold Standard Service training. Work 75% of all events in a fast-paced environment, requiring flexibility for nights, weekends, and holidays, including extended periods of standing or sitting in extreme temperatures.
Required Qualifications
- 18 years or older
- High School diploma or GED
- Must possess or be able to obtain within fifteen (15) days from start of employment the TN Private Protective Services Unarmed Security Guard license
- The expectation is that employees work 75% of all events and work the entirety of each designated shift
- Be a team player with the ability to handle multiple assignments in a fast-paced environment
- Enjoy interacting with people and building new relationships
- Demonstrated ability to work independently and to self-motivate
- Demonstrated flexibility and creative problem-solving skills
- Ability to work flexible hours, including nights, weekends and holidays, including working 75% of scheduled events each month
- Ability to maintain a neat, clean, and professional appearance
- Excellent verbal communication skills with a friendly and professional manner
- Strong time management and organizational skills
- Ability to react appropriately in emergency and high stress situations
- Ability to anticipate, identify and solve problems
- As a condition of employment, qualified applicants will be subject to a background investigation, including a criminal history check, previous employment verification and character references
- Required to work long hours on event days
- Ability to clearly communicate with guests and Team Members
- Ability to sit or stand for extended periods of time
- Ability to see and respond to unsafe situations and to enforce policies
- Ability to stand in an upright position for continuous periods of time
- Excellent speaking and listening skills, requiring the perception of speech
- Ability to work in extreme temperatures, including in and around an ice rink
- Walking, bending, carrying light items
- Must have a basic knowledge of technology, including radios and hand-held devices
- Ability to use other equipment including, but not limited to, ticket scanners, security wands, x-ray machines
Desired Qualifications
- Prior customer service experience preferred
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