Part-Time Guest Service Agent at Hampton Inn & Suites (36302)
$39,520–$41,600 year
On-siteAnaheim, California, United States
Job Summary
Greet guests upon arrival and manage check-ins and check-outs, ensuring all information is collected and entered into the hotel system. Handle reservations, including changes and cancellations, and allocate rooms based on preferences and availability. Address guest inquiries, concerns, and complaints promptly while assisting with transportation bookings and loyalty program enrollments. Process payments accurately, prepare invoices, and coordinate with housekeeping and maintenance to fulfill guest requests. Complete shift reports detailing activities and incidents, and answer phone calls and emails regarding bookings and inquiries. Attend department meetings and communicate pertinent information to supervisors and managers. Maintain high standards of personal appearance, comply with compliance standards, and work collaboratively with fellow employees to ensure a welcoming atmosphere.
Required Qualifications
- A minimum of 1 year of progressive experience in a customer service role (preferably in the hospitality industry)
- Minimum age requirement of 18 years
- Proficiency in multitasking
- Ability to manage transactions accurately and responsibly
- Ability to communicate clearly and effectively with guests and team members
- Ability to interact positively with a wide range of people, providing a welcoming and friendly atmosphere
- Ability to use Word, Excel, and Outlook for daily operations
- Proficiency in using software to check guests in and out, make reservations, and manage bookings
- Availability to work flexible hours including nights, weekends, and holidays as required by hotel operations
- Must be available to work weekends and holidays
- Must maintain high standards of personal appearance and grooming
- Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
- Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work
- Must be able to stand and walk continuously
- Must be able to carry up to 5-30 pounds
- Must be able to lift up to 20 feet
- Must be able to reach frequently
- Must be able to lift intermittently overhead
- Must be able to lift intermittently from waist to chest level
- Must be able to lift intermittently from floor level
- Must be able to use a step stool occasionally
- Must be able to push and pull luggage carts intermittently
- Must be able to bend and twist frequently
- Must be able to use hands continuously (holding, gripping, grasping)
- Must be able to use feet continuously
- Must be able to climb and descend stairs during shift
Desired Qualifications
- Experience in the hospitality industry
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.