Part Time Front Desk Associate - Residence Inn Boston Concord
$37,440–$37,440 year
On-siteConcord, Massachusetts, United States
Job Summary
Operate the front desk, assisting guests with inquiries, registration, and checkout across pre-arrival, stay, and post-departure phases. Process payments including charges, cash, and cards while maintaining knowledge of hotel policies, rates, and local area offerings. Welcome guests professionally, resolve service complaints, coordinate with Housekeeping for room readiness, and ensure lobby areas remain neat. Discreetly handle confidential guest information and adhere to strict key controls. Perform varied duties as assigned, including providing directions and maps to local attractions. Requires bilingual English/Spanish skills, one year of related experience, and willingness to work a 7-day rotational schedule including nights, weekends, and holidays.
Required Qualifications
- One year of related experience
- Bilingual - English/Spanish
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service sills, ability to deal with difficult guests
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
Desired Qualifications
- hotel preferred
- Prior Brand experience preferred
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