Part Time Front Desk Associate - Midtown Hotel
$49,920–$49,920 year
On-siteBoston, Massachusetts, United States
Job Summary
Operate the front desk to assist guests with inquiries, handle check-in and check-out, and process various payment types including cash and credit cards. Warmly welcome guests, resolve service complaints, and coordinate with Housekeeping to track room readiness while maintaining strict key controls. Ensure lobby areas remain neat, manage billing promptly, and provide accurate local area information. Maintain knowledge of hotel policies, rates, and upcoming events. Perform other related duties as assigned across various departments during a 7-day rotational schedule including nights, weekends, and holidays.
Required Qualifications
- One year of related experience
- Bilingual - English/Spanish
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service sills
- Ability to deal with difficult guests
- Familiarity with local area
- Ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
Desired Qualifications
- hotel preferred
- Prior Brand experience preferred
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