Part-time Front Desk Agent
$53,560–$53,560 year
On-siteChicago, Illinois, United States
Job Summary
Greet guests upon arrival, confirm reservation details in the operating system, and process payments while maintaining accurate cash counts. Handle registration, in-house requests, and departure processes, including issuing keys for safety deposit boxes and posting miscellaneous charges. Review daily arrivals, VIP reservations, and room availability to ensure proper pre-registration and department notifications, then relay pertinent information to the front office team. Complete the daily shift checklist with accuracy before the end of the shift. This role supports concierge functions and reservation bookings at The Westin Michigan Avenue Chicago, a landmark downtown hotel on the Magnificent Mile.
Required Qualifications
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Extensive knowledge of the hotel, its services and facilities
- Must have excellent customer relations skills and leadership capability
- Must be detail oriented with outstanding organizational and communication skills
- Must have excellent leadership capability and customer relations skills
- Must be able to lift up to 15 lbs. occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and talking ability and visual acuity
- Requires manual dexterity to use and operate all necessary equipment
- Must be available for weekends and holidays
- Must be available for seven days a week, 24 hours a day
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