Part Time Front Desk Agent
On-siteLivonia, Michigan, United States
EXPIREDLivonia, Michigan, United StatesOn-sitePart TimeEnterprise
Part TimeEnterprise
Job Summary
Answer guest inquiries regarding restaurants, transportation, and entertainment while handling check-ins and checkouts in a friendly, efficient manner. Process reservations, verify room rates against the Red Book, and manage cash and credit transactions in compliance with hotel policies. Operate the front desk computer system to complete shift checklists, bucket checks, and housekeeping reports. Balance individual paperwork for shift closure and maintain a clean work area. Assist guests with safe deposit boxes and emergency procedures while adhering to proper radio etiquette.
Required Qualifications
- High School diploma or equivalent
- Computer experience
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Must be able to effectively lead and coach others
- Must be able to handle problems, including anticipating, preventing, identifying and solving problems as necessary
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Customer Services experience
- Must be able to effectively lead and coach others
- Must be able to handle problems, including anticipating, preventing, identifying and solving problems as necessary
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.