Part-Time Customer Support Representative
$45,760–$45,760 year
On-siteUs, Île-de-France, France
Job Summary
Handle high-volume inbound and outbound calls with professionalism and empathy, ensuring clear communication with diverse populations, including individuals with disabilities. Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards while managing administrative tasks such as support tickets, email, and mail routing. Maintain in-depth knowledge of program rules and internal systems to resolve customer concerns confidently using strong problem-solving skills. Thrive in a fast-paced environment by prioritizing tasks and managing time effectively to uphold high-quality work standards.
Required Qualifications
- Tuesday–Saturday 10:00 AM–2:00 PM
- 20 hours per week
- Onsite in Latham, NY
- English language skills
- Ability to handle high-volume inbound and outbound calls
- Ability to communicate clearly and effectively with diverse populations
- Ability to accurately document all customer interactions, inquiries, and resolutions
- Ability to manage administrative tasks such as support tickets, email, and mail routing
- Ability to maintain strong attention to detail
- Ability to develop and maintain in-depth knowledge of program rules, policies, and internal systems
- Ability to apply strong problem-solving and troubleshooting skills
- Ability to thrive in a fast-paced environment
- Ability to effectively prioritize tasks
- Ability to manage time
- Ability to maintain high-quality work standards
Desired Qualifications
- Multilingual skills (any language other than English)
- Experience with bilingual premium eligibility
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