Part Time Customer Service Representative
$49,421–$58,698 year
On-sitePasco, Washington, United States
Pasco, Washington, United StatesOn-sitePart Time$49,421–$58,698 yearHigh School Or Equivalent
Part TimeHigh School Or Equivalent
Job Summary
Manage incoming calls, emails, and face-to-face inquiries to resolve customer problems and provide accurate product information. Identify customer needs, troubleshoot issues, and handle complaints by offering solutions within time limits while maintaining PCI confidentiality. Build trust through open communication, document all interactions and account records, and relay work orders to drivers using two-way radios. Collect payments, adjust cash drawers, and file documents according to retention guidelines. Meet sales targets and call quotas while adhering to company policies and safety standards.
Required Qualifications
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Basic accounting skills
- Computer skills
- Interpersonal skills
- Communication skills- verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
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