Part-Time Customer Service Associate
$37,440–$47,840 year
On-siteRacine, Wisconsin, United States
Job Summary
Part-Time Customer Service Associate in a manufacturing environment responsible for handling customer inquiries via phone and email, processing and updating customer orders, coordinating with production, shipping, and accounting to ensure timely fulfillment, maintaining accurate records in the CRM (Zoho), providing essential office support, and assisting with basic reports on orders and sales activity. Requires prior experience in customer service, order processing, or administrative support; strong attention to detail; proficiency in Excel and Word; and effective, customer-focused communication. Familiarity with CRM or order-management systems and QuickBooks is a plus.
Required Qualifications
- Previous experience in customer service, order processing, or administrative support
- Strong attention to detail and ability to manage multiple tasks
- Proficiency in Microsoft Office, particularly Excel and Word
- Experience with QuickBooks is a plus
- Experience with CRM systems or order management systems preferred
- Strong communication skills and a customer-focused mindset
Desired Qualifications
- Part-time availability
- Manufacturing industry experience
- CRM experience preferred
- Proficiency in Microsoft Office
- Customer-focused mindset
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