Part Time Customer Service and Sales Associate 41320
$34,320–$34,320 year
On-sitePottstown, Pennsylvania, United States
Job Summary
Effectively communicate and offer ancillary products and services to enhance the customer's travel experience, with a strong emphasis on selling revenue-maximizing options such as damage waivers, fuel, and vehicle upsells. Convert phone shops to reservations and rentals by viewing every customer contact as a sales opportunity, actively soliciting business after every rate quote and addressing objections to obtain bookings. Assist customers with post-rental inquiries involving the rental and billing process while maintaining a positive service experience through listening and identifying needs. Achieve personal sales goals while supporting team objectives in a fast-paced environment requiring flexible shifts, including weekends, holidays, and overtime. This role is part of the Hertz Local Edition team, where the brand ambassador provides the fastest, easiest, and most valued experience to customers. Candidates must possess a valid driver's license, ability to drive and operate vehicles, and fluency in English.
Required Qualifications
- Valid driver's license with record in good standing
- Ability to drive and operate vehicles
- Fluency in English
- 1-2 years of customer service and sales experience
- Good communication skills both written and oral
- Competitive drive and confidence to succeed in a commission-based environment
- Excellent organizational and time management skills
- Sales, professionalism and interpersonal skills
- High level of ownership, accountability and initiative
- Proven experience of working well within a team
- Work flexible shifts including weekends and holidays
- Work overtime as required
- Work outdoors during all weather conditions
- Stand for long periods of time
- All auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above
Desired Qualifications
- Candidates fluent in other languages are encouraged to apply
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