Part-Time Customer Service Agent- ATL Airport
On-site · Atlanta, Georgia, United States
Job Summary
The Customer Service Supervisor oversees a team of airport customer service agents to ensure a smooth passenger experience, coordinating check-in and boarding, handling inquiries, and enforcing airline and airport policies. Leads training and development of staff, monitors performance, and collaborates with other airport departments to improve service, while maintaining knowledge of flight information, gate assignments, and airline procedures. Responsibilities include supervising daily operations, coaching staff, resolving escalated issues, managing staff schedules, contributing to process improvements, and participating in recruiting. Must exemplify PrimeFlight standards and support a collaborative, safety-conscious work environment.
Required Qualifications
- 18 years of age or older
- Eligible to work in the United States
- Must have a valid state-issued driver’s license with an acceptable driving record
- Communicate effectively in English (reading, writing, speaking)
- Minimum of 4 years of airport customer service experience
- Minimum of 2 years of leadership or supervisory experience
- Knowledge of the Aviation Industry
- Ability to access and interpret information in print and electronically, including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
- Flexibility to work various shifts including nights, weekends and holidays
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