Part-Time Customer Experience Associate
RemoteUnited States
Job Summary
Provide exceptional email, chat, and phone support to members and financial planners, ensuring adherence to Service Level Agreements for response times and customer satisfaction. Proactively identify trends and issues to enhance the user experience while gathering feedback to inform product improvements and CX strategies. Develop a deep understanding of Origin's AI-native wealth management platform to offer informed support during product changes and company launches. This part-time role primarily involves peak weekday hours and one weekend shift from a remote-first environment, with flexible scheduling that may vary based on launch cycles. The position offers a pathway to transition into a full-time role as the company expands its banking and insurance referral services.
Required Qualifications
- At least 2-3 years of experience in a support or customer-facing role
- Strong verbal and written communication skills
- Passion for helping people and a positive, can-do attitude
- Technical Proficiency: Comfortable with SaaS platforms and fintech applications
- Problem-Solving: Ability to diagnose and resolve customer issues effectively
- Education: Bachelor's degree or equivalent experience in business, finance, or related fields
- Candidates must be legally authorized to work in the United States
- Origin does not sponsor visas
- one weekend shift
- peak hours during weekdays
- remote-first work environment
- flexible hours
Desired Qualifications
- Experience using systems, specifically Zendesk
- Experience with start-ups
- Experience working with contractors
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