Part-Time Crisis Call Center Specialist Weekdays/Weekend Days

Answer incoming 988, BHAL, EPICC, and other behavioral health lines while conducting thorough risk assessments for suicide, self-harm, substance use, and other crisis situations. Provide crisis intervention, stabilization, and safety planning using evidence-based models to ensure safety and linkage to ongoing care. Determine appropriate levels of care and coordinate warm handoffs or referrals to community partners, crisis teams, or treatment providers. Accurately document all contacts in compliance with agency, state, and federal requirements while maintaining strict adherence to confidentiality, HIPAA, and Lifeline standards. Engage in follow-up and care coordination when required by program protocols. Participate in case consultation, clinical supervision, and ongoing professional development. This part-time role requires a minimum of 16 hours per week with flexible scheduling including evenings, overnights, weekends, and holidays. Candidates must reside within one hour of the Greater Kansas City Metropolitan area with reliable internet access.