Part-time Client Service Associate - NR
On-siteAmes, Iowa, United States
Job Summary
Assist Financial Advisors with opening and maintaining client accounts, including performing clerical functions like word processing, filing, answering phones, and entering trades as directed. Provide overall customer service support by obtaining required documents, processing operational requests such as check wires and address changes, and delivering account-related quotes. Organize and maintain complete client account and trade-related records while identifying situations requiring escalation to the Branch Manager. Identify suspicious activity and provide requested reports to Financial Advisors. Part-time with potential to transition to full-time based on branch needs.
Required Qualifications
- High School Diploma or equivalent
- 2 years clerical/related industry
- Administrative Knowledge - Knowledge of administrative and clerical procedures and systems such as word processing, spread-sheet applications, managing files and records, and other office procedures and terminology
- Industry Knowledge - General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products
- Time Management - Able to organize, prioritize and manage multiple tasks, responsibilities and deadlines; is able to follow through and accomplish goals, manage expectations appropriately and use firm's resources efficiently
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to practical problem solving
- Customer and Interpersonal Skills - Knowledge of principles and processes for providing exemplary customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Communication Skills - The ability to communicate information and ideas in spoken or written form so that others will understand with excellent grammar and phone/office etiquette
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
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