Part Time Call Center Representative Trainee

Part-time Call Center Representative Trainee at Rockland Trust handling high-volume banking-related customer interactions, providing accurate information, processing transactions, resolving basic issues on first contact, following scripts and policies, documenting interactions, and supporting training and process improvements. Responsibilities include handling inbound/outbound calls, identifying customer needs, growing customer relationships through referrals, serving as a peer coach for new hires when qualified, and maintaining performance metrics. Requires strong communication, problem-solving, and organizational skills with proficiency in Microsoft Office and multi-system navigation; prior customer service experience is preferred. Includes a comprehensive benefits package and an inclusive work environment.