PArt-Time Call Center 3rd Shift (pay differential) - Idealnet Coordinator
$33,280–$37,440 year
On-siteBarrington, Illinois, United States
Barrington, Illinois, United StatesOn-sitePart Time$33,280–$37,440 yearSenior LevelHigh School Or Equivalent
Part TimeSenior LevelHigh School Or Equivalent
Job Summary
Answer inbound calls to collect data on equipment breakdowns and place outbound calls to seek authorization for servicing down units. Provide excellent customer service while meeting and exceeding call center metrics. Adapt to new software, facilitate service assignments, and participate in company-sponsored training. Complete assigned tasks within allotted time frames while maintaining professional courtesy with all departments. Must live in the Chicago land area for on-site training.
Required Qualifications
- High School Diploma or GED
- 1 year of customer service experience
- Experience working with inbound and outbound calls, customer retention, and/or customer service
- Intermediate Microsoft Office skills
- Must live in Chicago land area for on-site training
- Must be able to remain 100% remote or remote indefinitely
Desired Qualifications
- Excellent professional verbal and written communication skills
- Strong active listening skills and ability to empathize with callers under high pressure situations
- Ability to multi-task (talking and typing)
- Strong attention to detail
- Above average typing skills; 30 WPM minimum
- Ability to adapt to new software and processes
- Basic Microsoft Office skills
- Comfortable working in a high volume fast pace role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Basic computer skills in various software and web-based applications
- High School Diploma or GED Preferred
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