Part-Time Box Office Support Representative
On-siteHouston, Texas, United States
Job Summary
Serve as the first point of contact for guests attending events via phone, live chat, and designated venue entrances. Provide accurate information on tickets, venues, and operations while troubleshooting mobile ticketing issues like QR code scanning and account access. Assist with crowd flow, wayfinding, and directing guests to appropriate departments during high-volume entry periods. Document recurring issues and maintain consistent communication with leadership regarding operational trends. This part-time role requires availability for 70% of scheduled events, including evenings, weekends, and holidays, with flexibility to work in both office and event environments.
Required Qualifications
- Experience working as an usher, guest services representative, event ambassador, concierge, front desk associate, receptionist, or venue attendant.
- Experience providing guest wayfinding, traffic flow management, or crowd assistance in a live event environment.
- Experience supporting venue entrances, guest service locations, registration desks, or information centers.
- Experience assisting guests with mobile ticketing, account access, and event-related technology.
- Familiarity with AXS or similar ticketing systems.
- Ability to maintain a positive attitude and contribute to team morale through professionalism, collaboration, and constructive communication.
- Ability to maintain a professional appearance and adhere to departmental dress code and grooming standards.
- Ability to remain calm and professional while assisting guests in high-volume environments.
- Must be available to work a minimum of 70% of scheduled events each month.
- Flexible availability including evenings, weekends, and holidays.
- Ability to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
- Ability to work in both office and event environments.
- Ability to lift up to 20 pounds when necessary.
- The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
- The employee must be able to transfer and move items for departmental needs.
- The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.