Part-Time Box Office Event Representative
On-siteHouston, Texas, United States
Job Summary
Assist guests with ticket purchases, troubleshooting mobile ticketing issues, and resolving seating inquiries while delivering exceptional customer service. Process ticket sales, exchanges, upgrades, and approved relocations using departmental procedures and ticketing systems. Troubleshoot account access, QR code scanning, and digital wallet functionality for mobile applications. Maintain accurate records of guest account information and ensure assigned workstations remain organized. Escalate complex ticketing issues appropriately while adhering to all operational procedures and cash handling guidelines. Available for a minimum of 70% of scheduled events each month, including evenings, weekends, and holidays.
Required Qualifications
- 2+ years of customer service experience creating a positive guest experiences
- Strong interpersonal and communication skills
- Demonstrated problem-solving ability and attention to detail
- Previous experience in ticketing, guest services, hospitality, sports, entertainment, retail, or customer-facing environments
- Experience using ticketing systems such as AXS, Ticketmaster, or similar platforms
- Experience navigating guest ticketing accounts and making appropriate service decisions to resolve issues, including seating relocations and upgrade requests
- Experience using tablets, point-of-sale systems, or customer service technology tools
- Experience troubleshooting mobile ticketing, account access, and digital wallet issues
- Ability to maintain a positive attitude and contribute to team morale through professionalism, collaboration, and constructive communication
- Ability to maintain a professional appearance and adhere to departmental dress code and grooming standards
- Ability to remain calm and professional while assisting guests in high-volume environments
- Familiarity with mobile applications and digital customer experiences
- Must be available to work a minimum of 70% of scheduled events each month
- Flexible availability including evenings, weekends, and holidays
- Ability to stand for extended periods of time
- Ability to work indoors and outdoors in varying weather conditions
- Ability to lift and carry up to 20 pounds
- The vision requirement includes the ability to review written and electronic materials in both digital and physical format
- The employee must be able to transfer and move items for departmental needs
- The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships
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