Part Time Billing Assistant
RemotePhilippines
Job Summary
Review and clean up existing client billing records across two learning centers, then ensure every new client is properly entered into the billing system with auto-billing enabled. Track monthly billing status for each family using a color-coded spreadsheet, follow up by email with families whose payments declined or cards expired, and process discontinuation requests according to policy while maintaining a clear paper trail. Monitor recurring billing cycles running around the 1st and 16th of each month, communicating with families exclusively via email using a dedicated address. Apply strong attention to detail and organizational skills to maintain clean, reliable monthly revenue records.
Required Qualifications
- 3–5+ years of experience in billing, collections, or customer success/follow-up
- Strong attention to detail and organizational skills
- Comfortable working in spreadsheets (Excel/Google Sheets)
- Solid written and spoken English
- Experience writing clear, polite, professional email communications (e.g., payment follow-ups, account status updates)
- Comfortable handling sensitive billing information with discretion
- Self-directed and comfortable owning a recurring process with minimal day-to-day oversight
- Calm, polite, and professional tone in written communication, even with frustrated parents
- Trustworthy with sensitive financial and family information
- Comfortable building or refining a simple tracking system, then maintaining it consistently month over month
Desired Qualifications
- Familiarity with bookkeeping or QuickBooks
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