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UnitedHealth GroupPosted 1 week ago

Part Time Associate Patient Care Coordinator

$33,280–$60,320 year

On-siteMukwonago, Wisconsin, United States

Part TimeEntry LevelHigh School Or EquivalentLarge

Job Summary

Greet visitors and patients in person while communicating via telephone or video conferencing. Handle confidential information appropriately and prioritize needs by assessing and analyzing information to identify immediate emergency situations. Enter and update patient demographic and financial information, ensuring patients are fully registered early in the process. Obtain applications and forms, confirm signatures, and photocopy or scan documents as needed. Provide financial responsibility information, collect liabilities, document amounts, and balance the cash box daily. Collaborate with partnering departments to ensure all aspects of the patient's encounter are completed. Offer wayfinding instructions and assist with hospital information requests. Meet or exceed audit accuracy standards and resolve error reports timely. Work on a rotating schedule from 11:00 pm to 7:00 am.

Required Qualifications

  • High School Diploma/GED
  • 1+ years of customer service experience in an office setting or professional work environment
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work on the following rotating schedule from 11:00pm - 7:00am
  • Week 1: Monday, Friday & Saturday
  • Week 2: Sunday & Thursday
  • Must be 18 years of age OR older
  • Must be able to pass a drug test before beginning employment

Desired Qualifications

  • 2+ years of customer service experience in a hospital setting
  • 2+ years of scheduling experience in a clinical setting
  • Experience in a medical office or emergency department
  • Experience with electronic medical records system
  • Knowledge of medical terminology

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