Parkway Visitor Experience Shift Lead
$37,440–$39,520 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Oversee daily opening and closing processes, maintain well-stocked shelves, and direct staff to complete tasks throughout the day. Serve as the lead concierge on duty, greeting visitors, responding to inquiries, and providing outstanding customer service while selling tickets to the Philadelphia Museum of Art and other local attractions. Maintain clean, well-organized, and well-stocked in-store product displays, restocking merchandise and brochures, and ensure job-related equipment functions properly. Identify and fulfill visitor needs such as directions, daily itineraries, and hotel bookings, while resolving guest complaints to ensure satisfactory closure. Provide the Parkway Visitor Center manager with accurate supply needs, inventory levels, and additional support required. Work flexible 8-hour shifts, including weekends and holidays, in a fast-paced retail environment.
Required Qualifications
- Must have experience in a fast paced retail or hospitality environment
- Must be friendly and outgoing
- Must be passionate about Philadelphia and delivering on its reputation as a world class city
- Must be willing to work a flexible schedule, including weekends and all U.S. holidays
- Be knowledgeable of the city and surrounding region and resourceful in finding accurate up to date information
- Strong delegation and time management skills
- Must be organized, detail-oriented and able to muti-task in a fast-paced environment
- Have good problem-solving/resolution skills
- 2+ years of customer service or hospitality experience
- Able to lift and carry materials up to 35 lbs
- Able to stand for periods of 4-8 hours
- Proficiency in ecommerce applications, point-of-sales use, map and transit applications, and web applications
- Ability to welcome visitors, identify their needs, and provide solutions to those needs from across a broad portfolio of solutions
- Ability to respond to unexpected issues or situations in real time, and use best judgement to improve or resolve unexpected situations
- Ability to use multiple e-commerce platforms to book tickets and make reservations for guests
- Ability to use point-of-sales system in the execution of day-to-day duties
- Ability to process sales and related transactions with speed and accuracy
- Ability to learn, maintain, and search for information about the Greater Philadelphia area, providing information and directions to visitors
- Ability to execute and communicate special events and happenings in partnership with PVCC vendors, hotels, visitor bureaus and tour partners
Desired Qualifications
- College degree or working towards a college degree preferred
- Muti-lingual skills a plus
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