Parking Services Advisor/Call Center - Cleveland Clinic Main Campus - 2nd Shift Needed
$31,200–$35,360 year
On-siteCleveland, Ohio, United States
Cleveland, Ohio, United StatesOn-sitePart Time$31,200–$35,360 yearLarge
Part TimeLarge
Job Summary
Handle inbound calls to answer questions regarding payments, refunds, directions, and badging access. Defuse escalations involving patients, visitors, and employees while maintaining metrics for talk time, wrap time, and availability. Provide problem-solving assistance and complete additional duties as assigned during the 2:00 PM to 10:30 PM rotating weekend shift. This role supports Towne Towne's mission to deliver seamless parking and mobility experiences through innovative technology and a fully integrated platform.
Required Qualifications
- Minimum 2 year of customer service experience
- Preferably in a call center environment
- Possess solid verbal and written communications skills
- Proficient in Word, Excel, PowerPoint and Microsoft Office
- High School diploma
- Reliable transportation to and from work
- Good organizational and problem solving skills
- Ability to work independently and within established guidelines
- Ability to follow direction
- Ability to effectively work within a team
- Ability to stand and sit for long periods of time
- See in the normal visual range with or without correction
- Hear in the normal audio range with or without correction
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