Parent Relationship Leader
$41,600–$52,000 year
On-siteTemecula, California, United States
Job Summary
Execute warm, personalized meet and greets with pet parents while listening to their needs and showcasing product knowledge to drive sales. Utilize cross-selling, bundling, and promotional offers to maximize close rates and revenue, then monitor sales data to identify improvement opportunities. Deliver outstanding customer service by addressing inquiries, resolving concerns, and fostering long-term relationships through follow-up communication. Assist in front desk operations, including processing transactions and managing appointments, while supporting back-of-house activities like inventory management and maintaining store cleanliness. Collaborate with team members and leadership to achieve operational goals and participate in ongoing training to enhance skills.
Required Qualifications
- Must love dogs!
- High school diploma or equivalent
- Ability to lift and carry 20 pounds
- Ability to spend up to 100% of work time standing
- Flexible work schedule to include evenings, weekends, and holidays
Desired Qualifications
- Additional education or training in sales, customer service, or retail
- Previous experience in customer service, sales, or a related field
- Proven track record of achieving sales targets and delivering exceptional customer experiences
- Strong interpersonal skills, including active listening, empathy, and effective communication
- Knowledge of retail operations, sales techniques, and pet care products/services
- Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.