Parcel Experience BI Analyst
HybridAtlanta, Georgia, United States or North Haven, Connecticut, United States
Job Summary
Build and maintain parcel performance dashboards in Omni covering delivery metrics, carrier service levels, and cost per shipment. Write SQL queries to extract data from TMS, WMS, and OMS systems, and automate reporting workflows to reduce manual effort. Analyze carrier rate structures to identify cost savings and support the Delivery Intelligence program by surfacing carrier outliers. Serve as the analytical contact for brands on quantitative parcel matters, translating data findings into actionable recommendations for QBRs and issue escalations. Partner cross-functionally with CX, Finance, and Carrier Strategy to resolve operational blockers and support client onboarding.
Required Qualifications
- 3–5 years of experience in parcel data analysis, business intelligence, or supply chain/logistics analytics
- Familiarity with parcel carriers (UPS, FedEx, regional carriers) and how carrier rate structures work
- Strong SQL skills
- Proficiency in at least one BI tool
- Willingness to work primarily in Omni
- Demonstrated proficiency in navigating and understanding OMS/WMS/TMS systems
- Demonstrated ability to synthesize operational data into a recommendation
- Experience in a client-facing or account management capacity
- Bachelor's degree in Supply Chain, Business Analytics, Data Science, related field
Desired Qualifications
- Python or R for analysis beyond what SQL and BI tools can do alone
- Prior experience in a 3PL or e-commerce fulfillment environment
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