Paralegal with a talent for customer service (LegalTech)
Remote · United States
Job Summary
Paralegal with a talent for customer service within a remote-first LegalTech SaaS environment. Role combines legal drafting/review, customer service, and tech setup support to ensure customers attain desired outcomes, enhance satisfaction, and improve retention. Responsibilities include drafting and reviewing written agreements tailored to customer requirements, preparing documents for managerial review and client sharing, handling customer requests via email and website chat, assisting with setting up connections between customers’ source code management platforms, drafting and delivering reports, and providing sales-support and customer-success-oriented assistance. The position emphasizes bridging between customers and the company to deliver high-quality legal support, practical guidance, and proactive problem-solving in a fast-paced environment.
Required Qualifications
- Familiarity with LegalTech concepts
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Prior experience in customer success or similar role is preferred
- Excellent written English communication skills
- Proficiency in Google Docs and similar platforms
- Highly organized with strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Desired Qualifications
- Familiarity with LegalTech concepts
- Proficiency in drafting legal documents
- Prior experience in customer success or similar role is preferred
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.